CQC Inspection Findings

On the 22 May 2013 Tavistock Drive Dental Care was inspected by the CQC.

The CQC are the regulator whose job is to check whether hospitals, care homes and care services are meeting essential standards.

We are very pleased to announce that the inspection went very well with all standards being met and exceeded, the Inspection Report is excellent and has now been published on the CQC website.

Here at Tavistock Drive Dental Care we pride ourselves on the quality of service we provide, along with outstanding patient care and staff training. The report shows that we not only meet the required standards but always aim to be ahead of the game with respect to new processes and procedures. Our decontamination procedures and health and safety are excellent, and patients are always given great service.

The inspection involved looking at the personal care or treatment records of people who use the practice and observing how patients were cared for at each stage of their treatment and care.  The inspector talked with people who use the practice, talked with carers and / or family members, talked with staff and talked with commissioners of services.

The CQC inspected the following standards as part of a routine inspection, and the finding are as follows:

Summary of this Inspection

The inspector found staff were welcoming and interacted well with patients when they attended the surgery.

Patients received good information regarding the treatment they had received and they felt the dentists listened to any anxieties or concerns they may have had.

Discussions between patients and dentists were held in the privacy of the surgery.

An effective appointment system is in operation.  Patients were observed making follow up appointments before leaving the surgery.  A text appointment reminder system is in operation and patient feedback found this to be very helpful.

Patients said they felt comfortable with the staff whilst undergoing their treatment and they felt staff were confident in their work.

The practice was clean and tidy.  The staff were knowledgeable on how the decontamination process worked and why these procedures had to be followed.

There were effective systems in place to monitor the quality and effectiveness of the practice.

Respecting and Involving people who use services – Met this Standard

People should be treated with respect, involved in discussions about their care and treatment and be able to influence how the service is run.

CQC Judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Care and Welfare of people who use services– Met this Standard

People should get safe and appropriate care that meets their needs and supports their rights.

CQC Judgement

People experienced care, treatment and support that met their needs and protected their rights.

Cleanliness and Infection Control– Met this Standard

People should be cared for in a clean environment and protected from the risk of infection.

CQC Judgement

People were cared for in a clean, hygienic environment.

Supporting Workers– Met this Standard

Staff should be properly trained and supervised, and have the chance to develop and improve their skills.

CQC Judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Assessing and monitoring the quality of service – Met this Standard

The service provider should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.

CQC Judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

 You can see more information on the CQC website www.cqc.org.uk, including the most recent judgements against the essential standards.

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