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Dear Patient,

We hope this letter finds you and your family in good health.

You may have heard that dental practices can re-open.

Our practice will be opening on 6th July but we just wanted to be clear that this will not be business as usual.  The treatments you are offered may be different to those you received before, depending on staff and equipment available.  It will take some time before services return to normal due to governing body guidelines. Please be a patient patient!

Our community has been through a lot over the past few months and all of us are looking forward to going back to normal soon.  While many things have changed, one thing has remained the same: our commitment to your care and safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery.  Our infection control processes are always of a very high standard.

Our practice follows infection control guidelines made by the governing bodies.  We are up-to-date on all new guidance that have been issued.  We do this to make sure that our infection control procedures are current and adhere to recommendations.

You will see some changes when you come for your next appointment.  We made these changes to help protect you and our staff.

For example:

  • Our practice will communicate with you beforehand to ask some screening questions.  You will be asked the same questions again at your appointment
  • We have hand sanitiser at reception that we will ask you to use when you enter.
  • We are no longer able to offer magazines, papers, children’s toys etc. due to cross infection issues
  • The toilet will be closed for public use
  • There will be no drinks machine so please be hydrated before you come
  • Appointments will be managed to allow for social distancing between patients.

That might mean you’re offered fewer options for scheduling your appointment

We will do our best to ensure that there is sufficient time between patients to minimise crossover.


  • With the exception of children and patients with carers, patients should come alone
  • A distance of at least 2 metres must be observed if another patient is present
  • Payment should be made by card wherever possible
  • If you show symptoms following your appointment booking, you need to contact the practice by phone and inform us as soon as possible
  • Please be prepared to wait outside or in the car if you arrive early
  • Please come wearing a face covering
  • Do not arrive without an appointment

Keep safe, we look forward to seeing you very soon.

Tavistock Drive Dental Care.

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