WEARING FACE COVERINGS

July 1st, 2020

Please be aware that when you attend the practice for your appointment, we will be expecting you to wear a mask, or face covering, until you are asked to remove it.

If you do not have a face mask we are able to provide one of ours, but due to all our extra PPE costs we will ask you to pay £1.

We are so sorry to have to do this, but we hope you understand it’s not only for your protection but our staff’s as well.

BOOKING APPOINTMENTS FROM 6th JULY.

June 26th, 2020

First – we will be ringing patients who have already contacted us with problems over the last 3 months.

Second – we will ring patients who are on Simplyheath/Denplan to offer them check up appointments.

Thirdly we will ring patients who had to be cancelled from March onwards in order of cancellation.

We realise it could be a while until you are seen and we apologise for any delays.

We will do our best to see everyone who wants to be seen as soon as possible but appointment times have changed.

It will take much longer for all appointments due to taking more detailed medical history information and Coronavirus risk assessments.

We look forward to welcoming you back to the practice and wish you all well.

Tavistock Drive Dental Care. 0115 9602717

RE-OPENING MONDAY 6th JULY.

June 24th, 2020

Our start date is from 6th July.

Dr Rajah will be working Mon/Tue all day and alternate Friday mornings.

Dr Stead will be working Wed/Thur all day and alternate Fri mornings.

Please be prepared to fit in with our reduced availability due to procedures taking much longer – you will not be able to pick and choose your appointment times like before, but we will do our best.

We will be phoning patients on our list who have already rung with a problem during lock down first.

If you have a developed a new problem with your teeth then please ring and leave a message on 0115 9602717, as usual.

Please refer to previous information regarding new procedures.

One important point that we did not mention previously is that we will be taking your temperature on arrival, so please be prepared for that – it will be non-contact

Points to be aware of again are;

  • come wearing a mask
  • bring your own pen
  • no toilet facilities/water machine
  • come alone if possible – do not bring children unless they are seeing the dentist

We do look forward to seeing you and hope these new measures reassure you of our commitment to your’s and our staff’s safety.

Tavistock Drive Dental Care.

PATIENT FLOW THROUGH THE PRACTICE – NEW PROCEDURES

June 16th, 2020

ARRIVING BY CAR:

Patient rings the doorbell – disinfected after use – wearing a face covering

  • Nurse checks name allows them in/use hand sanitiser at front door/Coronavirus triage/temperature taken
  • Medical status/medical history should have been checked when making appointment by phone
  • Either the patient goes back to the car to wait or goes straight into the dental surgery
  • Patients do not touch any door handles or furniture unnecessarily
  • In the surgery – Medical history checked again and signed with patient’s own pen
  • Appointment carried out
  • Treatment plan discussed, printed off and signed if one is necessary
  • Go to reception and wait for dentist to sort out payment and next appointment
  • Please do not ask for a printed receipt or appointment slip unless absolutely necessary, you will receive your visa receipt and can write payments/appointments on your treatment plan yourself
  • Pay by card if possible
  • Please inform us of email address/contact numbers

NOT BY CAR:

  • As above but then -
  • Asked to wait outside or in waiting room if no more than 2 other people
  • Chair arms and seats are disinfected after each use by nurse using alcohol wipes

    Points to be aware of:

    • TOILET WILL BE OUT OF ACTION – GO BEFORE ATTEND
    • COME WEARING FACE COVERING
    • BE HYDRATED – NO DRINKS AVAILABLE AT PRACTICE
    • COME ALONE UNLESS CARER – CARER WAITS IN CAR IF POSSIBLE
    • DO NOT COME TO THE PRACTICE WITHOUT AN APPOINTMENT
    • FINAL PAYMENT MADE BY PHONE PRIOR TO APPOINTMENT
    • BRING OWN PEN TO SIGN FORMS
    • DO NOT BE LATE

    These are hopefully temporary measures and we ask for your understanding in carrying out these procedures.

    Tavistock Drive Dental Care. 0115 9602717.

    POINTS TO BE AWARE OF WHEN VISITING THE PRACTICE

    June 16th, 2020
    • THE TOILET WILL BE UNAVAILABLE
    • BE HYDRATED BEFORE YOU COME – NO DRINKS MACHINE
    • COME ALONE UNLESS CARER – CARERS BE PREPARED TO WAIT OUTSIDE
    • DO NOT COME TO THE PRACTICE WITHOUT AN APPOINTMENT
    • FINAL PAYMENT FOR TREATMENT WILL BE TAKEN OVER THE PHONE BY CARD BEFORE THE APPOINTMENT
    • BRING YOUR OWN PEN IN CASE YOU NEED TO SIGN SOMETHING OR MAKE A NOTE OF YOUR NEXT APPOINTMENT
    • DO NOT BE LATE
    • MAKE SURE WE HAVE YOUR UP TO DATE EMAIL ADDRESS AND CONTACT NUMBERS

    There do seem to be a lot of negatives in the above, but we are trying our best to minimise the spread of a possible infection and we ask for your understanding. Tavistock Drive Dental Care.

    IMPORTANT INFORMATION REGARDING RE-OPENING.

    June 16th, 2020

    Dear Patient,

    We hope this letter finds you and your family in good health.

    You may have heard that dental practices can re-open.

    Our practice will be opening on 6th July but we just wanted to be clear that this will not be business as usual.  The treatments you are offered may be different to those you received before, depending on staff and equipment available.  It will take some time before services return to normal due to governing body guidelines. Please be a patient patient!

    Our community has been through a lot over the past few months and all of us are looking forward to going back to normal soon.  While many things have changed, one thing has remained the same: our commitment to your care and safety.

    Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery.  Our infection control processes are always of a very high standard.

    Our practice follows infection control guidelines made by the governing bodies.  We are up-to-date on all new guidance that have been issued.  We do this to make sure that our infection control procedures are current and adhere to recommendations.

    You will see some changes when you come for your next appointment.  We made these changes to help protect you and our staff.

    For example:

    • Our practice will communicate with you beforehand to ask some screening questions.  You will be asked the same questions again at your appointment
    • We have hand sanitiser at reception that we will ask you to use when you enter.
    • We are no longer able to offer magazines, papers, children’s toys etc. due to cross infection issues
    • The toilet will be closed for public use
    • There will be no drinks machine so please be hydrated before you come
    • Appointments will be managed to allow for social distancing between patients.

    That might mean you’re offered fewer options for scheduling your appointment

    We will do our best to ensure that there is sufficient time between patients to minimise crossover.

    HOW YOU CAN HELP

    • With the exception of children and patients with carers, patients should come alone
    • A distance of at least 2 metres must be observed if another patient is present
    • Payment should be made by card wherever possible
    • If you show symptoms following your appointment booking, you need to contact the practice by phone and inform us as soon as possible
    • Please be prepared to wait outside or in the car if you arrive early
    • Please come wearing a face covering
    • Do not arrive without an appointment

    Keep safe, we look forward to seeing you very soon.

    Tavistock Drive Dental Care.

    CORONAVIRUS INFORMATION – RE-OPENING 6-8th JULY.

    March 25th, 2020

    Tavistock Drive  Dental Care is closed for another few weeks.

    We will monitor the situation weekly and will contact any patients who already have appointments booked, the week before their appointment.

    We are keeping a list of all appointments cancelled and WE WILL RING YOU in the next few weeks to re-book.  The practice is opening on Monday 6th July for Dr Rajah and Wednesday 8th July for Dr Stead.

    Please let us know if your contact number has changed so we can keep you up to date and contact you when we need to.

    We would also like your email address as we have information you will need to know before you come to the practice.

    Please email it to; chris.stead27@btconnect.com

    Once we get back to normal – if you have not heard from us within 4 weeks, then do call just to check you have not been missed off the list.

    EMERGENCIES

    If you have a genuine emergency, there is a number to call on our answer machine – that number is 0115 9602717

    Please leave a message on the above number and someone will call you back within 24 hours. We need to know your name, contact number and a quick description of the problem.

    We wish you all well and look forward to seeing you as soon as possible!

    Tavistock Drive Dental Care 0115 9602717.

    CORONAVIRUS UPDATE

    March 18th, 2020

    We would like to wish all our patients well at this worrying time, but we are still open at the moment and will let you know if we have to close.

    If you have any concerns please ring and we will have someone answering the phone who can advise. 0115 9602717.

    Our answer machine however is not working and you may not be able to leave a message! Keep ringing and we will endeavour to help or you can email the practice on chris.stead27@btconnect.com

    If you have routine appointments booked we are still available and unless we are told otherwise you can still book in.

    If you are in pain and need an emergency appointment ring the practice and there will be cover provided.

    Looking forward to when this is all over, don’t forget  it will be a matter of months and not forever!

    Keep safe from us all at Tavistock Drive Dental Care.

    HYGIENIST APPOINTMENT CHARGES

    March 2nd, 2020

    In February we started a new payment scheme for appointments with our hygienists.  Over a month trial period we have decided not to continue to charge towards the next routine appointment.

    Our computer programme is not able to deal with this situation easily (or the staff!) and it was rapidly becoming obvious that the system would cause more problems than it was worth.

    We do hope that all our patients will arrive on time and on the right day as we send text messages the week before for all appointments and the day before for hygienist appointments as well.

    With this in mind, please make sure we have your correct contact numbers as this is often where problems occur.

    If you need to cancel an appointment please give us at least 2 days notice so we have the chance to book that time out again.

    We look forward to seeing you at your next appointment!

    Tavistock Drive Dental Care. 0115 9602717

    CORONAVIRUS

    February 24th, 2020

    The outbreak of the Coronavirus is obviously a concern to everyone and we ask that anyone who thinks they may have been in contact with the virus, stays away from the practice until they know they are risk free.

    Minimising the spread of any infection is of paramount importance and we ask for everyone’s co-operation in this.

    Tavistock Drive Dental Care. 0115 9602717.

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