CORONAVIRUS UPDATE

August 3rd, 2020

Thank you to all our patients who have come to see us since the 6th July when we re-opened.

We hope you felt safe during your visit and hopefully we addressed the issue you came in with. Due to the dentists only working part-time, (in order to minimise the number of people in the practice) appointments are few and far between!

We will do our best to fit anyone in who is in pain, but please be patient if you are asked to wait until September for a regular check up.

We will try to get back to as normal as possible, but these measures are taken for everyone’s safety.

We encourage you all to come in wearing a mask, use our hand sanitiser and fill in the short Coronavirus assessment with your own pen. The nurses sanitise areas throughout the day including reception.

Some patients seem to be confused about the method of payment – we are taking card payments as usual at the time of your appointment.

We look forward to seeing you, please call if you have not been contacted by us, to make an appointment that was cancelled during lock down. It is taking some time to speak to everyone.

We do not have a receptionist at the moment, so the phone can not always be answered immediately.  We will check at the end of the day for any messages and get back to you. PLEASE LEAVE CLEAR NAMES AND CONTACT NUMBERS.

Tavistock Drive Dental Care. 0115 9602717.

LEAVING MESSAGES ON THE ANSWERPHONE.

July 17th, 2020

Please make sure when you are leaving a message on our answerphone that the message is

clear and we can hear your name and contact number.

Sometimes it is very difficult to hear the details and we cannot call you back.

If you have a left a message recently and not heard from us please call again. 0115 9602717.

Thank you.

CORONAVIRUS PROCEDURES.

July 15th, 2020

Please check our PAGE on Coronavirus information of what to bring with you at your appointnent and what to expect.

Thank you.

Tavistock Drive Dental Care. 0115 9602717.

WELCOME BACK!

July 15th, 2020

First of all we would like to thank all our lovely patients for coming in to see us! We know most of you would rather not have to come in because you are in pain, but hopefully we are sorting these problems out for you.

Routine appointments are also available and many people are coming in for check ups etc. as normal – as normal as they can be at the moment!

We are allowing 30 minutes for most appointments due to the time it takes to complete risk assessments and catching up with how you have been during lock down.

We look forward to seeing more of you soon, but please adhere to the new procedures.

Chris and Thushanthi are only working 2.5 days a week each for now, so there may be a slight waiting time until we catch up with the backlog.

Tavistock Drive Dental Care.

WEARING FACE COVERINGS

July 1st, 2020

Please be aware that when you attend the practice for your appointment, we will be expecting you to wear a mask, or face covering, until you are asked to remove it.

If you do not have a face mask we are able to provide one of ours, but due to all our extra PPE costs we will ask you to pay £1.

We are so sorry to have to do this, but we hope you understand it’s not only for your protection but our staff’s as well.

BOOKING APPOINTMENTS FROM 6th JULY.

June 26th, 2020

First – we will be ringing patients who have already contacted us with problems over the last 3 months.

Second – we will ring patients who are on Simplyheath/Denplan to offer them check up appointments.

Thirdly we will ring patients who had to be cancelled from March onwards in order of cancellation.

We realise it could be a while until you are seen and we apologise for any delays.

We will do our best to see everyone who wants to be seen as soon as possible but appointment times have changed.

It will take much longer for all appointments due to taking more detailed medical history information and Coronavirus risk assessments.

We look forward to welcoming you back to the practice and wish you all well.

Tavistock Drive Dental Care. 0115 9602717

RE-OPENING MONDAY 6th JULY.

June 24th, 2020

Our start date is from 6th July.

Dr Rajah will be working Mon/Tue all day and alternate Friday mornings.

Dr Stead will be working Wed/Thur all day and alternate Fri mornings.

Please be prepared to fit in with our reduced availability due to procedures taking much longer – you will not be able to pick and choose your appointment times like before, but we will do our best.

We will be phoning patients on our list who have already rung with a problem during lock down first.

If you have a developed a new problem with your teeth then please ring and leave a message on 0115 9602717, as usual.

Please refer to previous information regarding new procedures.

One important point that we did not mention previously is that we will be taking your temperature on arrival, so please be prepared for that – it will be non-contact

Points to be aware of again are;

  • come wearing a mask
  • bring your own pen
  • no toilet facilities/water machine
  • come alone if possible – do not bring children unless they are seeing the dentist

We do look forward to seeing you and hope these new measures reassure you of our commitment to your’s and our staff’s safety.

Tavistock Drive Dental Care.

PATIENT FLOW THROUGH THE PRACTICE – NEW PROCEDURES

June 16th, 2020

ARRIVING BY CAR:

Patient rings the doorbell – disinfected after use – wearing a face covering

  • Nurse checks name allows them in/use hand sanitiser at front door/Coronavirus triage/temperature taken
  • Medical status/medical history should have been checked when making appointment by phone
  • Either the patient goes back to the car to wait or goes straight into the dental surgery
  • Patients do not touch any door handles or furniture unnecessarily
  • In the surgery – Medical history checked again and signed with patient’s own pen
  • Appointment carried out
  • Treatment plan discussed, printed off and signed if one is necessary
  • Go to reception and wait for dentist to sort out payment and next appointment
  • Please do not ask for a printed receipt or appointment slip unless absolutely necessary, you will receive your visa receipt and can write payments/appointments on your treatment plan yourself
  • Pay by card if possible
  • Please inform us of email address/contact numbers

NOT BY CAR:

  • As above but then -
  • Asked to wait outside or in waiting room if no more than 2 other people
  • Chair arms and seats are disinfected after each use by nurse using alcohol wipes

Points to be aware of:

  • TOILET WILL BE OUT OF ACTION – GO BEFORE ATTEND
  • COME WEARING FACE COVERING
  • BE HYDRATED – NO DRINKS AVAILABLE AT PRACTICE
  • COME ALONE UNLESS CARER – CARER WAITS IN CAR IF POSSIBLE
  • DO NOT COME TO THE PRACTICE WITHOUT AN APPOINTMENT
  • BRING OWN PEN TO SIGN FORMS
  • DO NOT BE LATE

These are hopefully temporary measures and we ask for your understanding in carrying out these procedures.

Tavistock Drive Dental Care. 0115 9602717.

POINTS TO BE AWARE OF WHEN VISITING THE PRACTICE

June 16th, 2020
  • THE TOILET WILL BE UNAVAILABLE
  • BE HYDRATED BEFORE YOU COME – NO DRINKS MACHINE
  • COME ALONE UNLESS CARER – CARERS BE PREPARED TO WAIT OUTSIDE
  • DO NOT COME TO THE PRACTICE WITHOUT AN APPOINTMENT
  • BRING YOUR OWN PEN IN CASE YOU NEED TO SIGN SOMETHING OR MAKE A NOTE OF YOUR NEXT APPOINTMENT
  • DO NOT BE LATE
  • MAKE SURE WE HAVE YOUR UP TO DATE EMAIL ADDRESS AND CONTACT NUMBERS

There do seem to be a lot of negatives in the above, but we are trying our best to minimise the spread of a possible infection and we ask for your understanding. Tavistock Drive Dental Care.

IMPORTANT INFORMATION REGARDING RE-OPENING.

June 16th, 2020

Dear Patient,

We hope this letter finds you and your family in good health.

You may have heard that dental practices can re-open.

Our practice will be opening on 6th July but we just wanted to be clear that this will not be business as usual.  The treatments you are offered may be different to those you received before, depending on staff and equipment available.  It will take some time before services return to normal due to governing body guidelines. Please be a patient patient!

Our community has been through a lot over the past few months and all of us are looking forward to going back to normal soon.  While many things have changed, one thing has remained the same: our commitment to your care and safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery.  Our infection control processes are always of a very high standard.

Our practice follows infection control guidelines made by the governing bodies.  We are up-to-date on all new guidance that have been issued.  We do this to make sure that our infection control procedures are current and adhere to recommendations.

You will see some changes when you come for your next appointment.  We made these changes to help protect you and our staff.

For example:

  • Our practice will communicate with you beforehand to ask some screening questions.  You will be asked the same questions again at your appointment
  • We have hand sanitiser at reception that we will ask you to use when you enter.
  • We are no longer able to offer magazines, papers, children’s toys etc. due to cross infection issues
  • The toilet will be closed for public use
  • There will be no drinks machine so please be hydrated before you come
  • Appointments will be managed to allow for social distancing between patients.

That might mean you’re offered fewer options for scheduling your appointment

We will do our best to ensure that there is sufficient time between patients to minimise crossover.

HOW YOU CAN HELP

  • With the exception of children and patients with carers, patients should come alone
  • A distance of at least 2 metres must be observed if another patient is present
  • Payment should be made by card wherever possible
  • If you show symptoms following your appointment booking, you need to contact the practice by phone and inform us as soon as possible
  • Please be prepared to wait outside or in the car if you arrive early
  • Please come wearing a face covering
  • Do not arrive without an appointment

Keep safe, we look forward to seeing you very soon.

Tavistock Drive Dental Care.

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