October 3rd, 2018

Emergency appointments are generally only available to people who already attend the practice.  It may be possible to get an appointment on the same day if you are not registered, depending on availability.  But due to the administration involved, the staff care, time given and to prevent similar problems occurring in the future, we would prefer new patients to register first.

Obviously this is not always the case and we do not like patients to suffer, the best place to go for emergency treatment is the NHS walk in centre in town.

If you have moved locality register with a new dentist as soon as possible to give you peace of mind and book in for regular check ups so emergencies are as infrequent as possible!

Tavistock Drive Dental Care. NG3 5DU. 0115 9602717


September 26th, 2018
  • New patients - we always take the current fee of £45 before allocating an appointment, as these are up to 40 minutes long.  Therefore we ask for payment by card over the phone, or that you come in to pay.  We then make the appointment to suit you.
  • X-rays taken at the appointment are paid for on the day – £15
  • If  treatment is required after the initial exam, a written estimate will be given so you can take this home, think about it and pay when/if you are ready to go ahead.
  • If you agree with the plan we ask that you sign the estimate – we give you a copy to keep.  We take part of the payment which covers any treatment you have had and some towards next time.
  • Routine check up appointments and hygienist appointments are paid for on the day.
  • If treatment is carried out at one appointment we ask for the full payment up front.
  • Anti-biotics are charged for on the day.
  • We do not offer any payment plan options.
  • If you are with Simplyhealth/Denplan then the appropriate criteria will be taken into consideration on the estimate.
  • Our current price list can be seen in the practice brochure and on the notice board in the waiting room.
  • Our staff are happy to answer any queries,  please feel free to ask the dentist in the surgery if you are unsure of anything, or at reception.

Tavistock Drive Dental Care. 0115 9602717


September 19th, 2018

For people who snore – and their partners – the condition is no laughing matter. But relief is at hand with Therasnore, a revolutionary appliance that can eliminate snoring. This device is available at Tavistock Drive Dental Practice.

It is a simple mouthpiece that the snorer wears at night. It is fitted to the upper jaw, with a short ‘post’ holding the lower jaw forward, while still allowing it to move up and down and from side to side. This means that the discomfort associated with some other appliances is avoided.

Once in use the effect is immediate, and users and their partners experience increased energy levels after finally getting a good night’s sleep.

Snoring can put a huge pressure on relationships, with snorers and their partners frequently affected by tiredness and irritability.

So if you’re a snorer and want to protect your health and your partner, why not try it?

For further information contact us on 0115 9602717.


August 8th, 2018

If you experience toothache and are not registered with a dentist it can be a struggle to find a practice who can offer you an emergency appointment.

Many people are worried about going to the dentist due to cost or being nervous.  Our aim at Tavistock Drive Dental Care is to help you overcome nerves and fears.

As a valued patient of our practice you would be given an urgent appointment the same day wherever possible.

By registering with the practice we are able to assess your needs.   We advise you on how often to attend for routine examinations and possibly hygienist appointments,  allowing us to work with you to keep your oral health in the best condition.

We also offer Denplan Essentials, a monthly payment scheme to help budget for routine appointments.  It enables you to spread the cost to make budgeting more manageable (any treatment identified at the initial examination must be completed before you can begin a Denplan scheme).

If you are a Denplan member, now called Simplyhealth, you are also entitled to see a dentist, who subscribes to the scheme, if you are more than 40 miles away from your own dentist, for example – holidays!

Call us today on 0115 9602717 and register to become one of our valued patients.


July 18th, 2018

We have a new dental nurse starting in August to replace Leah, whilst Leah goes on maternity leave.

We wish Leah all the best with her new offspring and look forward to seeing mother and child when they have time to visit!

Please be patient with our new member of staff whilst she settles in and gets used to our way of working.

Tavistock Drive Dental Care. NG3 5DU. 0115 9602717.


June 13th, 2018

We have updated our policy in line with the new guidance and it will be written in full for anyone to read below. Copies are available at the practice.

Basically – we hold data on our patients in order to offer effective and safe treatments and to enable us to contact patients as necessary.

  • all records are locked away at night
  • we use a privacy screen on the reception computer
  • computers are password protected
  • we will audit our procedures regularly
  • records are destroyed safely after 12 years if the patient is no longer registered


The practice collects, holds, processes and shares personal data in accordance with the provisions of the General Data Protection Regulation and the Data Protection Act 2018.

The policy applies to personal data for patient’s records, employees’ data and contractors’ data.

We will ensure that personal data, including health data, will be;

  • processed lawfully, fairly and in a transparent manner
  • collected for specified, explicit and legitimate purposes only
  • adequate, relevant and necessary for the purpose
  • accurate and updated
  • kept for no longer than is necessary
  • processed in a secure manner and protected against loss, destruction or damage

Lawful Basis – data will be held and processed under the following Lawful Basis:

  • patient data and health records: for the Legitimate Interests of the practice in providing health care and treatment
  • employment records: as a Legal Obligation for the provision of Employment Terms and Conditions and supply of data to HMRC and other statutory functions such as pensions and benefits
  • Contractor data: for the fulfilment of contracts

We will additionally secure the specific consent of patients for the provision of electronic communication under the Privacy and Electronic Communications Regulations 2011.

Data Subjects’ Rights – we will ensure that the rights of Data Subjects are respected and maintained by:

  • the issue and promotion of a privacy notice detailing data processed, its origin and any disclosures, the Lawful Bases for processing and the rights of Data Subjects
  • The maintenance of a Subject Access process and the appointment of C. Stead as Data protection officer to oversee that process and to advise on compliance
  • a legitimate interest assessment ensuring individuals’ rights are balanced with the legitimate needs of the practice.
  • A data retention schedule
  • An Information Security Policy
  • A Data Breach Policy
  • Contractual assurance of adequate safeguards if data is processed outside the EU

Subject Access Requests – all data subjects may submit a request to be informed of the data we hold about them, its Lawful basis and from whom it is/was obtained and to whom it may be disclosed.  We will provide this information without charge and as soon as is reasonably possible and in any event within one month of a valid request being received.  Access requests should be addressed to C. Stead.

Training and Compliance – We will ensure that all staff are aware of their duty of strict confidentiality regarding personal data, both professional and under the Data Protection Law.  We will provide training and assure compliance and will review and refresh training on a regular basis.

It is a condition of continuing employment that all staff are aware of, sign their acceptance of and comply with their obligations under this policy.  Any queries or concerns must be immediately addressed to C. Stead.  A breach of this policy may amount to misconduct and result in disciplinary action.  Serious or persistent breaches may result in dismissal.

Security Data – The practice will publish and maintain an Information Security policy to assure against loss, damage, unlawful disclosure or non-compliant erasure of data.  All staff will be trained and advised of their obligations under this policy.

Tavistock Drive Dental Care, 0115 9602717. NG3 5DU


June 6th, 2018

We have been asking patients to fill out a Data Protection Form for the past few years, if you have not filled one in please ask at reception next time you visit.

We do not wish to overcomplicate matters and this form keeps things simple.

It gives us the information we need in order to contact only the people you have authorised, usually in case of a change of appointment, when we have been unable to contact you personally.

Everyone has the option not to give permission for us to contact anyone else, but it is helpful in case a dentist or hygienist is suddenly ill and we need to inform you.

We will be publishing our policy in due course.

If you have any queries please ask. Tavistock Drive Dental Care. NG3 5DU. 0115 9602717.


May 28th, 2018

As many of you are no doubt aware new rules and regulations have been introduced for everyone including the dental industry.

These changes are designed to protect you and ensure consistency in practices.

As a part of the changes currently being implemented it is necessary to ensure that we adhere to Data Protection Guidelines.  We have been doing this for a long time – hence the forms we introduced a few years ago.

In practice this means we cannot discuss any aspect of your care or your personal information with any other person except as necessary to facilitate your care, without a completed authority form from you.

Some people have found this change difficult to understand as previously one person has telephoned to arrange an appointment, cancel appointments or even discuss estimates. The best way to understand this change in practice is to consider the access other people have to your bank account? Your healthcare falls into the same level of protection against unauthorised access.

All of these changes are implemented with your protection in mind.

Effectively this means that all adults are responsible for their own appointments and payments and if you wish to allow another person to do this on your behalf you need to give us written authority.

If you know you have not filled out a data protection form at Tavistock Drive Dental Care then please do so next time you visit.

We will endeavour to remind you to complete a form.

0115 9602717.

Maternity Cover Required

May 16th, 2018

One of our nurses is leaving at the end of July to have a baby and we are looking for someone to cover her post for one year.

If you are interested please email the practice on:  chris.stead27@btconnect.com

The job would be working with Dr Rajah as her dental assistant averaging 30 hours a week.

We look forward to hearing from you and if you need to find out more please contact us at Tavistock Drive Dental Care, 0115 9620880.


May 7th, 2018

We have gone through a series of changes lately – staff leaving and new members  joining.

Jessica has joined us as our new receptionist and Leah and Zackie started in November and  February respectively. Leah working with Thushanthi and Zackie with our  hygienists.

All our new staff are very experienced and have settled in well.

Nancy has taken over again as practice manager and we are looking forward to a more settled period.

We look forward to seeing you at the practice and hope you feel confident in our staff and the treatment you receive.

Tavistock Drive Dental Care, NG3 5DU. 0115 9602717.

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