LOCUM APPOINTED!

September 21st, 2020

We have appointed a lovely male dentist to cover Chris Stead’s patients from Thursday 1st October.

Nurudeen has been working for over 9 years in dentistry and has worked in a variety of situations gaining a wide range of experience.

We look forward to welcoming him to the practice and hope you get to meet him soon.  Obviously he will have his work cut out to match up to Chris’s standards, but we want to help him settle in quickly and hope you like him!!

If you are waiting for an appointment Nurudeen will be working on Weds/Thurs 8am – 5.30pm.

Tavistock Drive Dental Care. 0115 9602717

UPDATE

September 11th, 2020

It’s good news this week that Chris is on the mend, but it will be a slow recovery process so we have no way of knowing how long he will need to be off for.

We are advertising for a locum dentist to come and help us, as I know we have many patients who are really needing an appointment.

I am so sorry we cannot fit everyone in, but due to the pandemic Dr Rajah is only working Mondays, Tuesdays and Friday mornings, but has opened up Wednesdays to cover Chris’ emergencies.

So if you are not in pain and can wait until after Christmas we would really appreciate it!

We also have a new software system so all the staff are learning how to use that and we do apologise if you have not had a message – email/text/landline – to say your appointment has been cancelled.

Please check your landlines – if that is the only contact we have for you there should be a message on that.

Once we get a locum in place we will let you know and start to book more people in.

Thank you for your patience!

Tavistock Drive Dental Care. 0115 9602717

PATIENTS OF CHRIS STEAD.

August 26th, 2020

Anybody who has an appointment in the next few weeks with Chris will unfortunately not be able to see him.

We do not know when he will be available, but Dr Rajah is happy to see any of his patients who are in pain or having problems.

Please bear with us, as due to Covid-19 we are only working part-time anyway, so many patients are having to wait much longer than usual and each appointment takes longer.

We will keep you updated and if your appointment can wait we would really appreciate that at the moment.

Dr Rajah will do her best to see you but she is only one person with one pair of hands, along with her wonderful nurse Sylwia, who is also coping with the new software!

Many thanks for your understanding.

Tavistock Drive Dental Care.

NEW SOFTWARE!

August 23rd, 2020

We have started to use a new software company from Friday 21st August. Our staff had 2 days of training last week, but we were unable to retain data on any system from 12th August. If you think we have missed you or you have not had any contact about an up and coming appointment please ring to check.

This is just a plea for all our patients to be understanding in the fact that mistakes may well be made concerning future appointments, just for a short while!  We will do our best to learn the basics and hopefully things will improve for the future and all our lives made easier.

You will be sent reminders via email, if we have an address for you, so please update us if your details have changed. There will also be SMS reminders closer to your appointment times, whereas the emails will be sent a month before.

As usual please come to the practice wearing a mask and taking all precautions possible for everyone’s safety.

We look forward to seeing you and hope you remain well.

Tavistock Drive Dental Care. 0115 9602717.

WORKING HOURS AT TAVISTOCK DRIVE DENTAL CARE.

August 11th, 2020

Due to the recommended Coronavirus procedures, each dentist will continue to work part-time for the next few months.

Dr Rajah will be working on Mondays, Tuesdays and alternate Fridays – 8am to 5.30pm but only until 12.30 on Fridays.

Dr Stead will therefore be working the same hours on Wednesdays and Thursdays and the alternate Friday morning.

We are booking longer than usual appointment times, due to extra time required to clean inbetween and for the nurses to do reception if no-one else is available.

We know that some messages are not being attended to straight away and we do apologise for this, but because of fewer staff in the practice we are unable to man the phone at all times. We will get back to you if you leave clear contact details.

If you have not had a reply within 2 days please call again, or email chris.stead27@btconnect.com

When you do attend the practice please come:

  • wearing a face covering
  • use our hand sanitiser (just inside the door)
  • avoid using the toilet if possible
  • bring your own pen

You will be asked to:

  • fill out a short Coronavirus questionnaire, which needs to signed and dated please,
  • have your temperature checked
  • read through your medical history and sign it after making any changes – please check your address, phone numbers etc. are correct and let reception know if they need updating

Thank you for your support,  we look forward to seeing you soon.

Tavistock Drive Dental Care. 0115 9602717

CORONAVIRUS UPDATE

August 3rd, 2020

Thank you to all our patients who have come to see us since the 6th July when we re-opened.

We hope you felt safe during your visit and hopefully we addressed the issue you came in with. Due to the dentists only working part-time, (in order to minimise the number of people in the practice) appointments are few and far between!

We will do our best to fit anyone in who is in pain, but please be patient if you are asked to wait until September for a regular check up.

We will try to get back to as normal as possible, but these measures are taken for everyone’s safety.

We encourage you all to come in wearing a mask, use our hand sanitiser and fill in the short Coronavirus assessment with your own pen. The nurses sanitise areas throughout the day including reception.

Some patients seem to be confused about the method of payment – we are taking card payments as usual at the time of your appointment.

We look forward to seeing you, please call if you have not been contacted by us, to make an appointment that was cancelled during lock down. It is taking some time to speak to everyone.

We do not have a receptionist at the moment, so the phone can not always be answered immediately.  We will check at the end of the day for any messages and get back to you. PLEASE LEAVE CLEAR NAMES AND CONTACT NUMBERS.

Tavistock Drive Dental Care. 0115 9602717.

LEAVING MESSAGES ON THE ANSWERPHONE.

July 17th, 2020

Please make sure when you are leaving a message on our answerphone that the message is

clear and we can hear your name and contact number.

Sometimes it is very difficult to hear the details and we cannot call you back.

If you have a left a message recently and not heard from us please call again. 0115 9602717.

Thank you.

CORONAVIRUS PROCEDURES.

July 15th, 2020

Please check our PAGE on Coronavirus information of what to bring with you at your appointnent and what to expect.

Thank you.

Tavistock Drive Dental Care. 0115 9602717.

WELCOME BACK!

July 15th, 2020

First of all we would like to thank all our lovely patients for coming in to see us! We know most of you would rather not have to come in because you are in pain, but hopefully we are sorting these problems out for you.

Routine appointments are also available and many people are coming in for check ups etc. as normal – as normal as they can be at the moment!

We are allowing 30 minutes for most appointments due to the time it takes to complete risk assessments and catching up with how you have been during lock down.

We look forward to seeing more of you soon, but please adhere to the new procedures.

Chris and Thushanthi are only working 2.5 days a week each for now, so there may be a slight waiting time until we catch up with the backlog.

Tavistock Drive Dental Care.

WEARING FACE COVERINGS

July 1st, 2020

Please be aware that when you attend the practice for your appointment, we will be expecting you to wear a mask, or face covering, until you are asked to remove it.

If you do not have a face mask we are able to provide one of ours, but due to all our extra PPE costs we will ask you to pay £1.

We are so sorry to have to do this, but we hope you understand it’s not only for your protection but our staff’s as well.

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